Privacy Policy — EliteDCs

Effective Date: September 16, 2026

Business Name: Elite DCS LLC

Contact Email: support@ghlcommand.com

Elite DCS LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (https://elitedcs.com), use our services, or communicate with us, including via SMS text messaging.

1. Information We Collect

We may collect the following types of personal information:

Personal Identifiers: First name, last name, email address, phone number
Communications Data: Messages you send to us through our contact form, email, or SMS
Consent Records: Records of your opt-in preferences for transactional and marketing SMS messages
Technical Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps (collected automatically)
Cookies & Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support
To deliver the services you have requested
To send transactional SMS messages related to your account, appointments, or requested services (with your consent)
To send marketing and promotional SMS messages about our products, services, and special offers (with your consent)
To improve our website, services, and user experience
To comply with legal obligations and protect our rights
To communicate important updates about our business or services

3. SMS/Text Messaging

If you opt in to receive SMS messages from Elite DCS LLC, the following applies:

Transactional Messages: With your consent, we may send SMS messages related to your account, appointments, booking confirmations, and service notifications.
Marketing Messages: With your consent, we may send promotional SMS messages including special offers, discounts, new product updates, and other marketing communications.
Message Frequency: Message frequency may vary depending on the type of communications and your interactions with us.
Message & Data Rates: Message and data rates may apply. Please contact your mobile carrier for details about your messaging plan.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you opt in again.
Help: For assistance with our SMS messaging program, reply HELP to any message or contact us at support@ghlcommand.com.
Consent Is Not Required: Consent to receive SMS messages is not a condition of purchase. You may use our services without opting in to SMS communications.

4. Mobile Information Sharing

Mobile information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in data to any third parties for their own marketing or promotional use. This includes but is not limited to sharing data with affiliates, partners, or data brokers.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These may include:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our website so we can improve it
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing forms, or delivering services — only as necessary to perform those functions and under obligations of confidentiality.
Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, or comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

Data the software stores on your own computer. GHL Command and Command OS run on your machine, using your own GoHighLevel key. Your clients' data is written to a folder on that computer and is never sent to us. We cannot see it, and we cannot delete it for you. That folder holds a subfolder per client, along with saved brands and design runs, and it grows as you work.

You control it entirely. To remove everything the software has stored, delete that folder; the software rebuilds what it needs. There is no per-client erase inside the product yet, so removing one client's data without the rest is not something it can do today.

The hub assistant. When you ask the hub assistant a question, we keep your question, its answer, the page you asked from, the email on your license, and what the answer cost. It is stored in a database on our own Cloudflare account, and only the hub itself and Dr. Relth's own Cloudflare login can read it. We use it to hold the thread of a conversation and to see what the assistant is being asked to do.

Transcripts older than 30 days are deleted the next time anyone asks a question. There is no separate clean-up job, so if nobody asks anything, older transcripts sit there until someone does. If you send feedback or a testimonial through the assistant, that text and your answer about quoting it are kept until you ask us to remove them.

To answer you, we send Anthropic, who run the model, your question, the page you are on, the hub pages that match it, and up to three earlier turns of the same conversation. Your email is never part of what we send. Our own record of each call holds your email, the model and the cost, never the question or the answer.

There is no button yet to delete your own transcripts. Email support@ghlcommand.com from your license email and we will delete them.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request that we correct inaccurate or incomplete personal data
Deletion: Request that we delete your personal data, subject to certain legal exceptions
Opt-Out: Opt out of marketing communications, including SMS messages, at any time
Portability: Request your data in a portable, machine-readable format

To exercise any of these rights, please contact us at support@ghlcommand.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Business Name: Elite DCS LLC
Email: support@ghlcommand.com
Phone: (580) 203-0778